A WEST Midlands Ambulance Service crew has been praised by the police for their calm actions when they were confronted with a patient brandishing knives.
The incident happened in Malvern on Friday.
Police officers from South Worcestershire Police and West Mercia’s Local Policing Priority Team – South attended after receiving a call from paramedics.
Officers armed with tasers were at the ready but the crew dealt with the situation without the need for force.
They praised the crew, saying on Twitter: “It was the bravery of the ambo crew that de-escalated the situation without force being used.”
A West Midlands Ambulance Service spokesperson thanked the police for their assistance and hit out at those who threatened its staff.
“The Trust has a zero tolerance policy in place and works extremely hard to bring the full weight of the law to bear on anyone who attacks our staff.
“It is simply not acceptable that staff who are there to help people, suffer at the hands of patients, their relatives or other people at the scene.”
She added the crew were not hurt and, after requesting police back-up, their conflict resolution training was put to good effect to diffuse the situation.