23rd Jul, 2019

Change to face-to-face council services as Malvern Hills' new reception building opens

Malvern Editorial 12th May, 2019

THE WAY residents access face-to-face support for some services has changed following the opening of Malvern Hills District Council’s new reception building, writes Henri Bujard.

Enquiries for district council services such as Council Tax payments, housing issues and waste and recycling collections will no longer be dealt with at The Hub in Malvern Library.

Instead residents can get help from the Council House in Avenue Road where the new reception has been built.

The addition of the new reception comes under the council’s promised commitment to improving customer services, meanwhile investment is also being made on the council’s website so residents can have access to information on a 24/7 basis.

Sandra Hudson, responsible for customer services at Malvern Hills District Council, said: “The best way to access our services is via our website, which residents can do anytime from home or when they are out and about.

“However, our new reception building and the improvements we’ve made to our telephone arrangements, means when people do need to contact or visit us, they will receive a more efficient, improved service.”

Residents who are in need of face-to-face support with Worcestershire County Council services, such as Blue Badge applications, bus passes and highways issues, will find the required support at Malvern, Tenbury and Upton-Upon-Severn libraries.

Carol Brown, Worcestershire County Council’s libraries services manager, said: “It is important customers feel confident to access online council services and libraries are well placed both to help customers access those services and to signpost them to adult learning courses and support from Digital Champions to build their IT skills and confidence if needed.”

No redundancies have been made as a result of the changes which are expected to save £100,000-a-year as a result of a new deal with private firm Civica.

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