17th Jul, 2019

Warning to Malvern residents after bogus bin calls

Craig Gibbons 27th Apr, 2018

RESIDENTS are being warned to remain vigilant after vulnerable people were targeted by scammers looking to take advantage of the change in waste collections.

Malvern Hills District Council has received calls from concerned residents in the last three weeks regarding suspicious behaviour following the move to Alternate Weekly Collections.

Several have reported people knocking on their doors or calling them on the phone claiming to be from the council and asking if they wanted assistance with their bins.

In another incident on Tuesday, a resident in Tenbury Wells reported ‘well dressed’ men, also claiming to be from the council, looking through her bin to see if she was putting the ‘right kind of rubbish in the right bins’.

Coun Bronwen Behan, responsible for environment and community safety on Malvern Hills District Council, said: “If anyone receives one of these suspicious calls or visits then we would advise them not to agree to anything, do not let them into your property and inform the police by calling 101 immediately.

“While our staff will check recycling bins to ensure they are not contaminated with non-recyclable waste, this is normally done at the time of collection.

“Also our staff will always be in official Malvern Hills District Council uniform and carry ID on them.

“If we needed to carry out a more thorough search we would notify residents beforehand but we have no plans to do this.

“We also are not calling people asking if they need assistance moving their bin but have instead advertised the number and email address they should use through the written and electronic information we have sent out to households.”

Anyone who wants to move their bin should make a request online at www.malvernhills.gov.uk/refuse-and-recycling or email wastechanges@malvernhills.gov.uk.

Car Finder 24/7

We've written reviews to help you find a car you'll love to drive.

Buy Photos

Buy photos online from the Malvern Observer newspaper.


Find a career you'll love with our free career finder website.


Weddings, Birthdays, Bereavements, Thank you notices, Marriages and more.